This privacy notice applies to the processing activities in relation to visitors of our website, users of our services (trial users and customers), and individuals communicating with us.Stackbeam is committed to protect and respect your privacy, and encourages you to carefully read this notice and reach out to us if you have any questions, contact details are found below.
1. Which data does Stackbeam collect about you and how do we use it?
1.1 Visitors of our website and signups
1.2 Users of our services (freemium and paying customers)
When you are using our services, through our website or our app, we collect and process:Information that you provide to us, such as your name and email address;Information on how you are using our services; how you are interacting with our website or app e.g. browsing and click behaviour;Recordings made of communication between you and our personnel; andInformation collected via third parties, e.g. we may utilize API Services to receive information from your Google and Microsoft account (which may include personal data), please refer to these third parties Terms of Service for further information. You can revoke your access to these third parties at any time.When your user account is deleted from a subscription, we process your name and email address and collect your new contact information by use of third party service providers. The data is processed for the purpose of communicating with you, including for marketing purposes.
1.3 When you communicate with us
When you communicate with us, we process:Information that you provide to us, such as your name, telephone no. and email address, contents of such communication; terms-and-policiesRecordings made of communication between you and our personnelWe process the data for the purposes of:Fulfilling a request from you or respond to your inquiries; andAnalysing and improving our customer service.
Personal data that we request from you and which we indicate is required to provide for the relevant activity is needed for us to provide the relevant service, e.g. for statutory, contractual, administrative or technical reasons.Stackbeam does not expect there to be any processing of sensitive personal data, nor do we apply any automated decision-making throughout the above mentioned processing activities.
2. Legal basis for our processing
2.1 Stackbeam processes your personal data for the main purposes of i) providing the services requested by you or responding to your inquiries, on the website or in the app; ii) fulfilling our obligations under the agreement with you for providing the service (where such an agreement has been concluded); iii) complying with legal obligations; and iv) for pursuing our legitimate interest of marketing and improving our services.
2.2 If processing of data requires prior consent, such consent will be collected before we carry out the processing in question.
3. For how long is personal data processed?
Your personal data is kept by Stackbeam only for such time periods as necessary to: i) provide you with the relevant services; ii) for us to communicate with you; iii) to improve our services; and iv) as may be prescribed for legal and audit purposes. Stackbeam has retention routines in place to ensure that personal data is deleted as required.
4. How we Share Personal Data
4.1 Stackbeam shares your data with other companies in the Stackbeam group of companies.
4.2 We may also use certain third parties for the provision of services to Stackbeam, such as our IT-suppliers. In such cases, your data may be shared with these third parties acting as service providers or data processors of Stackbeam’s, and which process the data as required for the provision of the services to Stackbeam. We may also share your data with our collaboration partners. Stackbeam is, as a data controller, always responsible for the correct processing of your personal data.
4.3 Stackbeam may if required by law or a decision of a competent authority share your personal data, this is in such cases done by Stackbeam to fulfill legal obligations.
4.4 Your personal data may be transferred to or stored in countries outside of the EU/EEA, provided that there is an adequate level of protection or that Stackbeam and its data processors have implemented appropriate safeguards, such as standard contractual clauses, more information on such safeguards are available here
5. Data security
5.1 We aim to ensure that you at all times remain confident in trusting Stackbeam with your personal data, and Stackbeam has implemented such security measures necessary to protect your personal data from unauthorized access, modification and deletion.
5.2 With regard to your use of your Stackbeam account, please ensure that you choose a unique and strong password, limit access to your computer and browser, and log out after having signed in to your Stackbeam account.
6. Third Parties
Our services may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the privacy practices of these third parties. Please be aware that this privacy notice does not apply to your activities on these third party services or any information you disclose to these third parties. We encourage you to read their privacy policies/notices before providing any information to them.
7.1 For information of our use of the information collected via cookies, see section 1 above. With regard to the cookies as such, please see below.
7.2 A cookie is a small text file that is placed on your computer, mobile phone, or other device when you visit a website. A cookie enables recognition of your computer and the collection of information on what websites and functions you have visited. It also helps maintain your settings when you are navigating a website or return to the same website at a later point. We use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your device for a set period of time or until you delete them).
We use the following types of cookies for the purposes explained in this table: